Email, Exchange, Outlook mobile app is blocked

Due to security concerns, the Outlook mobile app has been blocked from accessing University of Illinois email and calendars.

Security researchers have identified serious issues with a new Outlook mobile app (external link) that is available for both iOS and Android devices. Because this app is storing passwords outside of the University (which is against University policies), the Outlook mobile app has been blocked from connecting to the University of Illinois Exchange service. The Exchange service is what most University of Illinois faculty and staff use for their email and calendar.

Customers attempting to use the app will now see a warning: "Your mobile phone is temporarily blocked from accessing content via Exchange ActiveSync because the phone has been quarantined. No action is necessary on your part. Content will automatically be downloaded as soon as access is granted by your administrator."

There are other ways besides the Outlook mobile app to access your Exchange account at the University of Illinois from a mobile device. Visit Email, Exchange, Mobile Devices with Exchange for instructions on how to set up your University email and calendar on your smartphone or tablet.

At the present time, we are not requiring customers to reset their University passwords if they already used the Outlook mobile app, but a password reset is recommended just to be safe. You can use the Password Manager to reset your password.

Keywords:Outlook mobile app phone blocked email exchange ActiveSync quarantined   Doc ID:55410
Owner:Josh M.Group:University of Illinois Technology Services
Created:2015-08-19 15:13 CDTUpdated:2016-12-19 16:33 CDT
Sites:University of Illinois Technology Services
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