Webstore, General policies

What are the general WebStore policies?

Webstore general policies include:

  • Items requested for pick-up must be picked up within 30 days.
  • Items requested to borrow must be picked up by 9am on the day after being notified it is ready to pick up.  They must be returned by 9am on the second business day.
  • If you request an item be shipped to you and you do not receive it within 21 days from the date it was shipped (the minimum time before USPS considers the item lost), insurance rules require that you report the item as lost to us within 60 days from the date of purchase.  Items reported after 60 days cannot be replaced or refunded.
  • Items may not be shipped outside of the United States.
  • Credit card purchases can generally be cancelled, returned, and refunded up to 30 days from the date of purchase as long as the product is in new, unopened, unused, and re-sellable condition.




  • Keywords:WebStore purchase buy delivery shipment ship shipment pick up pickup   Doc ID:56581
    Owner:Vicki T.Group:University of Illinois Technology Services
    Created:2015-09-20 17:10 CSTUpdated:2016-12-19 15:55 CST
    Sites:University of Illinois Technology Services
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