Networking, Wireless, Surface Pro 3 troubles

My Surface Pro 3 tablet is having trouble with wireless on campus, what can I do?

It appears the Surface Pro 3 cannot connect to the AC band wireless. One workaround is to force the device to use 2.4 GHz instead of 5 GHz for the time being.

First, verify that you have Driver Version 15.68.3073.151:

  1.  Type the words device manager on the Start Screen/search and then open device manager.
  2.  Expand Network adapters
  3.  Right Click or tap and hold the Marvell AVASTAR Wireless-AC Network Controller and select Properties
  4.  Open the Driver tab and verify the version

Specify the band:

By default, the Band is set to Auto in the Value field. Access the dropdown list and select 2.4 GHz . Note that the 5GHz band is the one that provides the 802.11ac speeds.

Keywords:illinoisnet surface   Doc ID:56771
Owner:wireless w.Group:University of Illinois Technology Services
Created:2015-09-27 10:42 CDTUpdated:2018-07-09 14:34 CDT
Sites:University of Illinois Technology Services
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