Application or Page not Displaying Correctly in Browser

Suggestions for when an application does not display correctly in the browser or misbehaves.

What might cause my display to change from the last time I was on the website or in the web application?

Cache and cookies are bits of information collected and stored on your computer from webpages and web applications.  This helps your computer run faster on subsequent visits.  Over time these pieces of information can be changed or updated within the webpage or application. Sometimes the locally stored cache or cookie information stored on the computer can conflict with the updated information causing unpredictable display issues.

How do I clear my cache/cookies?

Click here for instructions on how to clear cache and cookies in your web browser

Examples of display problems where clearing cache/cookies should resolve issue:

  • I-9 Tracker errors (ex: "Error has occurred we can not service your request at this time")
  • 10/6/15 - HRFE/PARIS patch 9.4 - unable to view the buttons at the bottom of the screen
  • Tableau users using Google Chrome may find they need to clear the cache in order to remove cached versions of JavaScript files.
  • 'Invalid Program State' error message in a web application

See Also:




Keywords:I-9 Tracker, HRFE, PARIS, Tableau, display browser, cache clearing browser, cache application issues, HRFE front end, clear, delete, remove, reset, cleanup cache, cache cookie, cookies, saved web pages, webpage, webpages, page, msie, ie6, ie7, ie8, internet explorer 6, 7, 8, ie firefox, ff, opera, safari, mozilla, netscape, google, chrome, windows, phone, webos, ios, android blackberry, AITS   Doc ID:57067
Owner:JC S.Group:University of Illinois Administration
Created:2015-10-07 11:30 CSTUpdated:2016-11-08 13:26 CST
Sites:University of Illinois Administration
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