Skype for Business, Response group NCOS changes

Why would the NCOS dialing policy be changed for a response group?

There are only two reasons why a response group would need a voice policy change to anything other than NCOS 4.

  1. The response group is or will be anonymous and the customer plans on making long distance calls out as the response group.
  2. The response group is going to transfer to a long distance line after hours, on holidays or during a queue timeout or overflow.

Keywords:lync, response group, change, update ncos, long distance, pinnacle, dialing policy, Skype for Business   Doc ID:57102
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-10-08 11:24 CSTUpdated:2018-05-21 15:23 CST
Sites:University of Illinois Technology Services
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