Skype for Business, Response group NCOS changes
Why would the NCOS dialing policy be changed for a response group?
There are only two reasons why a response group would need a voice policy change to anything other than NCOS 4.
- The response group is or will be anonymous and the customer plans on making long distance calls out as the response group.
- The response group is going to transfer to a long distance line after hours, on holidays or during a queue timeout or overflow.