Enterprise Applications - Web Browser and OS Compatibility FAQ
Information about known issues and incompatibilities with Enterprise Applications, Web Browsers and Operating Systems.
For the latest on official support of web browsers and operating systems, visit the System Requirements page.
Are there any known issues with the latest web browsers or operating systems?
As we examine new browser and OS releases, we will post any issues and findings to this page. We welcome you to contact our Service Desk to bring to our attention any issues you happen to find. Note that the issues listed here are the result of testing within AITS and issues that have been reported to us.
If problems occur using Edge browser, AITS recommends using Internet Explorer.
While not officially supported by University vended applications, the following applications have been tested internally and found to work with Edge:
- CA Process Automation
- Banner Self-Service
- Banner Workflow
- Business Objects
- Travel Expense Management
Internet Explorer 11
- Upside - not supported*
- TEM (Travel Expense Management)* - functions but not supported by vendor.
- *Note: As older applications, customers may be able to use Upside or TEM with IE11 Compatibility View.
See Document 45398 is unavailable at this time.
- BDMS/Xtender - not as fully functional as IE
- BDMS/Xtender - not supported with Chrome
When will new browser versions and operating systems be officially supported?
AITS works with their vendors to get all of our enterprise applications officially supported with the latest browser versions. The typical behavior seen from vendors such as Oracle is they certify new browsers and operating systems 9-12 months following their official release. At that point, the system requirements page is updated.
If a web browser or operating system is not listed on the system requirements page, can I still call the Service Desk for support?
Yes, we ask that you please contact the Service Desk regarding any enterprise application and we will make every reasonable attempt to solve your issue.
Is it safe to upgrade my web browser or operating system to the latest version?
AITS recommends that you consult with your local IT professional before deciding to upgrade. Knowing that our vendors are slow to certify new browser releases, AITS tests all major new browser releases internally. If any major issues are found, they will be communicated to the Service Desk and directly to the user community via email if the issues are warranted. We will also attempt to keep this page up-to-date as new software is released and internal testing is completed.
Are there other options to upgrade my browsers while waiting for certification from an AITS application vendor?
AITS provides a Remote Desktop service for units that are interested. The software on the Remote Desktop is geared towards administrative users that use Banner and related applications on a daily basis. One option is upgrade your users local browsers and have them utilize Remote Desktop for applications that may require an older browser version. This would also allow workstation administrators the luxury of removing java from user's local machines making them much more secure.
Other campus units have even suggested a browser dependent strategy for different applications. Basically for each application, you would use certain browsers. For example, you would use Chrome for when you want to run Google Apps. You would use Internet Explorer (IE) for Banner. You would use Firefox or Opera for other applications that don't require special new or old custom features of browsers. This is not something that AITS has tested but should be viable if a unit wants to proceed with this approach.