Customers have asked to have access to the Help Desk data for reporting purposes. This document contains the steps on how to gain access to this data.
You can gain access to the EDW - Helpdesk Reporting universe in order to create reports by having your USC submit a request through the DS Unit Security Contact (USC) Application. The following access will need to be submitted.
Job Category = Data Analyst - LIMITED
Data Subject Area = Help Desk
In order to use this universe you will need to have Web Intelligence Rich Client installed on your computer. The link below contains the installation and getting started guides.