Pinnacle, Disconnecting a Cellular Line

How do I use Pinnacle to disconnect a cell phone line?


Pinnacle, Disconnecting a Cellular Phone

This page contains instructions for Pinnacle Department Managers disconnecting a Cellular phone line using Pinnacle.

What you’ll need

  • The phone number to be disconnected
  • Day and date that service should be disconnected if applicable
  • MRC account number
  • OCC account number

Logging into Pinnacle

  1. Direct your browser to https://go.illinois.edu/pinnacle (requires either an on campus network connection or the VPN) and click Urbana-Champaign.
  2. Log in with your NetID and Active Directory password.

Creating a service request

  1. In the upper right corner of the browser, ensure .Dept Mngr is selected.
    NOTE: If .Dept Mngr does not appear, then you are in the .Dept Mngr role.
  2. Below that, select Services.
  3. Enter the Service Number that needs to be disconnected and click Search.
  4. Select the Service Number from the list by clicking on it in the Service column.

Disconnecting a Cellular phone

  1. Click Disconnect Service.
  2. Under the Contact region, provide a name of a person who can answer questions about the line being changed. Either:
    1. Check the Select Existing Contact box, and select an existing contact. If needed, click the magnifying glass icon to use the Contact Pop-up Search window.
    2. Or deselect the Select Existing Contact box and manually enter the Contact First Name, Contact Last Name, Contact Phone information.
  3. In the Additional Information field the following information is optional:
    1. The day and date that service should be disconnected
    2. If a day and date is not provided, the number will be disconnected in the sequence in which the request was received.
    3. The name of the individual who will be assuming the cellular service if applicable.
    4. Indicate the individual would like to assume the cellular service.
  1. Click Finish.

Submitting a request

  1. After adding all requests to the cart, click the Cart menu at the top left of the page.
  2. The requests should be listed in the cart. When ready, click the boxes next to the requests, then click Submit Checked.
  3. In the Cart Checkout Wizard, if you would like all requests entered as 1 order (XXX-1, XXX-2, XXX-3, etc.) check theAs Same Order box. If you prefer each request get a unique order number (XXX-1, YYY-1, ZZZ-1, etc), leave the As Same Order box unchecked.
  4. In the Cart Checkout Wizard, click Checkout Items.
  5. The Service Request number will be displayed. Additionally, an email confirmation will be sent.



Keywords:cellular service request disconnecting line   Doc ID:62717
Owner:Janet J.Group:University of Illinois Technology Services
Created:2016-04-14 09:53 CSTUpdated:2016-12-19 16:10 CST
Sites:University of Illinois Technology Services
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