Webstore, Trouble redeeming Adobe Creative Cloud Work at Home Code

When you try to redeem your Adobe Creative Cloud Work at Home code on Adobe's website you receive an error. If you try to repeat the process, the site says the code has already been redeemed.

Your code probably was redeemed properly. Adobe's recommendation when this happens is to log out of your Adobe account and back in.

Your next step is to go to this page,
https://creative.adobe.com/products/creative-cloud

Login with your AdobeID and password. Download and install the Adobe Creative Cloud Desktop App.
Then you will be able to install the rest of the Adobe software from the Creative Cloud Desktop App.

If your Adobe apps appear to be in trial mode after you install them you may need to verify the email address you used to create your Adobe ID. The verification is part of the Adobe ID creation process. You can check this by logging into Adobe.com with your Adobe ID and password, click manage account, then click the  Account gear. If your account has not been verified, complete that process.
Then open the Creative Cloud Desktop App on your computer, log out and log back in. Now your apps should be activated.

If you have any trouble please contact webstore@illinois.edu for assistance.



Keywords:WebStore apps trial   Doc ID:62739
Owner:Vicki T.Group:University of Illinois Technology Services
Created:2016-04-15 08:10 CSTUpdated:2016-12-19 15:55 CST
Sites:University of Illinois Technology Services
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