College of FAA, Services, Software, Application Catalog - SCCM

FAA Mark

This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).

For more information, please contact Technology Services at FAA via:

• Phone: (217) 333-1986
• The Web: https://it.faa.illinois.edu/

This article provides information about Application Catalog (and its counterpart, Software Center), which provide software installs and updates to supported Windows PCs in FAA. This software is packaged, tested, and updated by Technology Services at FAA to meet the needs of the college. It is therefore safe and can be installed on your computer without the need for administrative rights.

Impacted Systems

  • Supported Windows PCs in FAA.

Affected Customers

  • Users of supported Windows PCs in FAA.

Actions

We will be transitioning to a self-service model for applications through the Fall 2015 Semester. Currently, this service is only available to those on a wired campus connection. It is hoped that this service will be available to wireless and non campus connections in Summer 2016.

General Information

Technology Services at FAA provides software installs and updates to supported PCs using Microsoft's SCCM (System Center Configuration Manager). SCCM is also used to provide anti-virus, add drivers, and to make configuration changes on computers.

There are two client-facing components to SCCM: Application Catalog and Software Center.

Application Catalog is a web portal that can be accessed at go.illinois.edu/appcat (via Internet Explorer or Firefox) with AD credentials. Its purpose is to list all available software that a client can install on demand to their supported PC. Clients can trigger software installations through this interface.

SCCM AppCat1

SCCM AppCat2

SCCM AppCat3

 

Software Center is an application installed on all supported PCs in FAA. Through it, clients can view and remove installed software, monitor installation progress, and re-install previously installed software. Software Center will also notify clients of available or required software changes. Software Center can be accessed via the taskbar, or by searching the Start Menu for "Software Center".

SCCM AppCat7

SCCM AppCat4

SCCM AppCat5

Base Installation Software

The following programs are installed by default on a supported staff or faculty PC:

  • 7-Zip
  • Adobe Acrobat DC Pro
  • Adobe Flash Player
  • Box Sync
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Microsoft Skype for Business
  • Microsoft Office
  • Oracle Java
  • Microsoft System Center Endpoint Protection
  • VLC Player

 

Additional Software

  • In addition to the base software, Application Catalog can be used to deploy a wide variety of applications from the University-licensed Adobe Creative Cloud suite and Microsoft Office, to 3rd party software such as iTunes and Notepad++.
  • Please keep in mind that while some software is free or provided under the Campus Licensing Agreement, others must be purchased before Technology Services at FAA can install it. This is typically done on your behalf with a CFOAP from your business office.
  • Technology Services at FAA can also install other software by request and can facilitate purchasing in many cases. If you have a request that is not listed in Application Catalog, please contact us so that we may package it for you.

 

Updates and Ongoing Support

  • New software and updates to existing software are tested by Technology Services at FAA before becoming available to end users. In most cases, updates are released after-hours to minimize disruption, although important security updates are occasionally released at other points during the week.
  • If a supported PC is awake and online, it will periodically check in with the SCCM server for updates. This occurs at random intervals, typically within a 90 minute window.
  • If updates or installs are available for the computer, Software Center will automatically do one of the following:
    1. If a user is not logged in, required software will automatically be updated. If this requires a restart, the computer will be restarted automatically.
    2. If a user is logged in, the user will be notified that updates are either available or required via the taskbar.

AvailableSoftware SCCM RequiredSoftware

    • Clicking the balloon, or searching for and clicking "Software Center" via the Start Menu, will open the Software Center. Customers may manage and track installations through this interface as described above.
  • Lab and classroom PCs are updated silently and will not notify logged in users unless a restart is required. Most lab updates occur after hours during maintenance windows.

Support




Keywords:Software Update, updates, Microsoft Update, Microsoft Updates   Doc ID:63188
Owner:Michael C.Group:University of Illinois Technology Services
Created:2016-05-05 10:50 CSTUpdated:2016-11-04 15:51 CST
Sites:University of Illinois Technology Services
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