College of FAA, Services, Hardware and Software, Computer Support, Computer and Mobile Support

FAA Mark

This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).

For more information, please contact Technology Services at FAA via:

• Phone: (217) 333-1986
• The Web: https://it.faa.illinois.edu/

Supporting the various needs of the College requires flexibility in computer management. To meet those needs, we offer comprehensive support package that covers a wide range of hardware and software options, and provides both in-person and remote support for various customer needs.

Availability and Hours

  • All faculty and staff within the College of Fine and Applied Arts are eligible for the service.

  • Service is available Monday - Friday 8:30 am - 5:00 pm.

Purpose

  • Functionality

    • The ultimate goal of IT is to make technology work for you. As everyone's needs are different, a one-size-fits-all model does not work. We provide different support options to meet your individual needs.
  • Support

    • Technology Services at FAA is here to help you. Our goal in computer management is to reduce the complexity of the environment, increase stability, and allow for quicker response times when problems arise.

Rates

  • There is no charge associated with any of the support levels.

Features

Supported Computer

A supported computer refers to any university-owned computer that is being managed by Technology Services at FAA, and has the following features:

    • System

      • Operating system installation and maintenance
      • Connection to campus Active Directory
      • Remote software installation and maintenance
      • Remote support tools to enable prompt and effective service

    • Support:

      • We provide full troubleshooting services. In the event of a major problem with your computer, we can reload with all previously installed software that was installed by Technology Services at FAA.
      • Additional software can be deployed upon request. We require sufficient lead time for any new software that needs to be installed, so that we can acquire licenses, package the software for deployment, and remotely install the software for you.  See our College of FAA, Services, Hardware and Software, Software Purchases article for more information.

    • Access:

      • All users are created with standard user accounts, in compliance with campus security policy.

Administrative Privilege 

With a Supported Computer, Technology Services at FAA provides support for the vast majority of your software and security needs. Should a business need arise that Technology Services at FAA cannot fulfill, administrative access can be requested by visiting http://go.illinois.edu/AdminAccess and submitting the online form.

    • Access: 

      • An additional Active Directory account will be created for each user granted administrator access. This account should NOT be used for routine work activities.

Supported Mobile Device

A supported mobile device refers to any university-owned mobile device (specifically smart phone or tablet) that is being managed by Technology Services at FAA, and has the following features:

    • System
      • Operating system installation and maintenance
      • Remote software installation and maintenance
      • Connection to campus wireless via a dedicated device account
      • Remote support tools to enable prompt and effective service


    • Support
      • We provide full troubleshooting services. In the event of a major problem with your device, we can reload with all previously installed software that was installed by Technology Services at FAA.
      • Additional software can be deployed upon request. We require sufficient lead time for any new software that needs to be installed, so that we can acquire licenses, package the software for deployment, and remotely install the software for you.  See our College of FAA, Services, Hardware and Software, Software Purchases article for more information.


    • Access
      • Due to licensing restrictions, supported mobile devices must be associated with departmental user accounts, rather than individual user accounts. 
      • Certain personalized features, such as e-mail and Box, are still available to individual user accounts.
      • Devices will be encrypted, pass-code protected, and GPS-tracked, in compliance with campus security policy. 

Support

For general support please contact the Technology Services at FAA Help Desk.



Keywords:troubleshooting   Doc ID:63370
Owner:Michael C.Group:University of Illinois Technology Services
Created:2016-05-12 09:41 CSTUpdated:2016-11-14 14:32 CST
Sites:University of Illinois Technology Services
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