College of FAA, Guides and FAQs, Technology Services at FAA Common Definitions
This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
The following terms relate to Technology Services at FAA's policies, procedures and practices.
Accounts - FAA Admin Access
- Administrator Account - The highest level of permission that is granted to a computer user. On home computers systems, the owner is usually the default administrator. In business and networked systems, this level of permission normally allows the user to install software, and change configuration settings. In FAA, this type of account is created if there is a specific business need for it. To request access please fill out our Administrative Access Request Form.
- Standard User - A standard user is prevented from performing tasks such as installing applications, while still being able to use all applications on the computer.
- Non-AD Bound Machine - A computer that is not configured to connect to the campus Active Directory (AD). Most commonly a personally-owned machine, or a university-owned computer that will frequently be off campus (used for traveling abroad, for instance).
Change: The addition, modification or removal of anything that could have an effect on IT services.
- Change Management — the process responsible for controlling the life-cycle of all changes. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services.
- Change Requester — individual or department submitting a Request for Change (RFC)
- Normal Change — any change that is not categorized as an emergency or standard change.
- Standard Change — a pre-approved change that is low risk, relatively common, follows an established procedure, and is the accepted solution to a specific requirement or set of requirements. The CAB determines which changes can be defined as a Standard Change. Standard Changes still require an Request for Change (RFC) that is approved by the appropriate MPP.
- Trivial Change — a change that impacts a single user or object. This change has no impact to others outside of the requestor. Examples installing new software, adding a peripheral, granting different security permissions.
- CRB (Change Review Board) — a subset of FAA IT staff responsible for looking at impact and nature of change then issuing approval medium changes. Issues recommendation to Director for High and Critical Changes. Also approves standard changes.
Event - Change Management - a change of state that has significance for the management of a configuration item or IT service.
Impact - Change Management - A measure of the effect of an incident, problem or change on business processes. Impact is often based on how service levels will be affected. Impact and urgency are used to assign priority.
Liaison Program - a service offered by FAA IT to help stay connected with units. For details on the Liaison Program, please see our College of FAA, Services, Outreach and Training, Liaison Program article.
Print Queus - Printing - A virtual device on a print server that collects and executes print jobs on the behalf of multiple client computers. Print queues on a server allow for easier management, tracking, and installation of printers in a networked environment.
Request For Change (RFC) - Change Management - A formal proposal for a change to be made. A Request for Change (RFC) includes details for the proposed change, and may be recorded on paper or electronically.
Server Message Block (SMB) - The file sharing protocol in DOS and Windows. Software that enables users at non-Windows computers to access data in Windows machines in the network.
Unit Contact Roles - Various roles that FAA IT will contact for assistance with different aspects of providing service.
- Assistant – Often this is the administrative person who handles calls/calendars for leadership in an organization.
- Financial – Contacted when accounting information is needed to complete an order (software/hardware) or for services.
- Inventory – Handles transfer/updates/disposal of assets in Banner/FABWeb.
- Technical – Primary contact from the Unit to IT for all things IT. This includes service outages, service upgrades, strategic planning, and more. The Technical contact also helps IT navigate the department to ensure we are communicating with the right people.
- Telecom Unit Contact (TUC) – Responsible for ordering Lync accounts, payments, and network ports for a unit.
- Unit Executive Officer (UEO) – The leader of a department or his or her designates. The UEO is ultimately accountable and responsible for IT expenditures and departmental strategy.
Virtual Machine (VM) - Allows IT to run multiple servers on the same physical hardware and allows the unit to use the hardware much more cost effectively than if they purchased their own. It also allows IT to set up the server space, attempt recover/repair issues and secure the server, in a more timely fashion. It allows IT to respond to user requests to change configurations/upgrades (such as memory increases) quickly.
- Managed - FAA IT maintains OS, software, backups, accounts, updates, antivirus, security, and access on the machine, as well as physical access.
- Unmanaged - FAA IT installs supported OS (current list) and maintains an administrative log-in. The requesting party is responsible for all other management of the VM.