College of FAA, Services, Printing, PaperCut: Paid Printing in FAA Labs
This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
This article provides information on paid printing and the PaperCut print billing system used in FAA labs.
- Lab computers, personal computers, and printers used in FAA labs
- Lab customers in the following units:
- Landscape Architecture
- Urban & Regional Planning
- General Information
- PaperCut User Web Interface
- Printing With PaperCut
- Personal Account Charging
- Shared Account Charging
Technology Services at FAA maintains a print management system called PaperCut which allows for print charging and tracking in labs, studios, and student spaces. It features a user-friendly web interface along with a client app to help keep users in touch with print balances and charges.
Students can charge prints to their PaperCut Billing account, which is usable in labs in various departments in FAA that they may have access to as well as an increasing number of other colleges within the University. Charges to the PaperCut Billing account are transferred monthly to the student's Banner SAR account.
Policies on faculty and staff printing charges vary across FAA, so these users should contact their units for more information.
Select users may have access to personal credit-based accounts or shared accounts for projects and departmental use.
Please contact your department or see support below for departmental web pages on printing for questions about rates, refunds, credit-based accounts, access to shared accounts, and printer maintenance. Technology Services at FAA does not provide refunds for printing or directly handle other financial transactions related to printing.
NOTE: Refunds can only be transacted inside of PaperCut within 10 days of printing due to technical limitations. Also note that each department may have a more restrictive and detailed refund policy. They also may have ways of providing a refund via Banner more than 10 days after printing, or of providing print credit instead. Please contact personnel in your department for details.
The PaperCut user web interface provides information on current balances, transaction history, and past print jobs and also allows the user to accept charges to release jobs for printing.
Please note that you must be connected directly to the campus network or connected to the campus VPN to access the web interface.
Users must use their NetID and AD password to log into the web interface and see their account information.
The left side of the web interface provides tabs for easy access to the following features:
- Summary: Personal account balances, overall activity, and environmental impact. Students will generally use the Billing account while faculty and staff may draw from balances in the appropriate departmental credit-based accounts, depending on their unit.
- Rates: Displays overall printing rates by device. Please understand that rates may vary by factors such as paper size, color vs black-and-white, etc. and may be significantly customized on speciality devices. Rates are visible for all users whether or not they have access to the device and may not reflect discounts for select users according to departmental policies.
- Transaction History: Shows personal account printing charges as well as billing adjustments (for the Billing personal account) and manual transactions (for credit-based personal accounts).
- Recent Print Jobs: Shows detailed information about past print jobs, including printer, dates, job attributes, and whether they were charged to a personal account or a shared account.
- Jobs Pending Release: This is the default tab when the user first logs in. Shows jobs that are waiting in queue and allows the user to accept the charges to release them for printing.
- Log Out: Log out of the user web interface.
When printing with PaperCut, end users start print jobs as they normally would according to their operating system and active application. The PaperCut Client app and the PaperCut user web interface allow users to see their balance, confirm charges and release jobs for printing, and see current and historical PaperCut account information. See our article with step-by-step instructions on printing with PaperCut.
PaperCut provides two types of personal accounts:
- Billing personal account:
- This account starts at $0 and decreases with each print job so that the user owes money as they print. Charges to this account are transferred to the user's Banner SAR account on or before the 1st of each month and an appropriate adjustment is then made to the user's PaperCut Billing account to reflect the transfer.
- Can be used in various labs across FAA and an increasing number of colleges in the University.
- The only option for most students.
- Credit-based personal accounts:
- These are pre-paid accounts that can only be used if they have a positive balance. Departmental business personnel assist the user by transferring money from sources such as grant funds, etc. into the appropriate credit-based personal account for use by that user only.
- PaperCut restricts the use of these accounts to printers owned by the corresponding department. Inter-departmental arrangements may allow a user to have a credit in an account for another unit.
- Most commonly used by faculty and staff. Not commonly used by students, although money migrated from legacy print systems may be available here.
Shared accounts are used when multiple people need to charge prints to the same funding source. Typical uses would be a departmental budget for posters or a fund for a particular project or grant.
A user that has access to a shared account can use the PaperCut Client app when they print to choose how to pay for their prints: either a shared account or a personal account.
Shared accounts are typically configured in one of two ways depending on the department:
- Credit-based shared accounts:
- These are pre-paid accounts that can only be used if they have a positive balance. Departmental business personnel assist the account users by transferring money from sources such as grant funds, etc. into the appropriate shared account account for use by the established set of users (and only those users).
- Charge shared accounts:
- These accounts start at $0 and decrease with each print job so that the account owes money as they print. A maximum deficit is generally established ahead of time. Departmental business personnel periodically settle the balance by transferring money from the funding source to the appropriate printing fund for the unit.
In either case, PaperCut restricts the use of these accounts to printers owned by the corresponding department. Inter-departmental arrangements may allow users to have a credit in a shared account managed by another unit.
Each shared account may be used by a group of individuals specified within the PaperCut system, whether they be faculty, staff, or students. Printing should be restricted to documents pertaining to the appropriate project or fund and may be audited by the department.
- Information on lab/student printing from departmental web pages (rates, refunds, pro tips, and more):
- Landscape Architecture
- NOTE: Refunds can only be transacted inside of PaperCut within 10 days of printing due to technical limitations. Also note that each department may have a more restrictive and detailed refund policy. They also may have ways of providing a refund via Banner more than 10 days after printing, or of providing print credit instead. Please contact personnel in your department for details.
- Information about printing in FAA from Technology Services at FAA, including BYOD support for laptops.
- For general support please contact the Technology Services at FAA Help Desk.