Blackboard Collaborate, Powerpoint presentation will not load to Whiteboard

Moderators or students who are presenting in Blackboard Collaborate may experience difficulty or receive an error when trying to upload slides to the Whiteboard. Because of the time sensitive nature of giving presentations in a live class it may not be possible to fix the error in a timely fashion. Follow these steps as a work around to the issue.

There is a known issue with uploading Powerpoint slides using MacOS High Sierra. See Blackboard Collaborate, Powerpoint files don't load to whiteboard on MacOS High Sierra
  1. Email the presentation file to another Moderator in the session, and they can upload it for you using the steps outlined in the Blackboard Collaborate Instructor Guide Blackboard Collaborate, Instructor Guide
  2. Use Application Sharing as an alternative:
    • Open the file using Powerpoint then go to Blackboard Collaborate and select Tools > Application Sharing > Start Sharing.  Select Powerpoint from the list of Applications and click Share. Progress through the presentation using Powerpoint.
    • When finished, return to Blackboard Collaborate and click Tools > Applications Sharing > Stop Sharing.
The software provider, Blackboard Collaborate, has 24/7 phone support, and they can by contacted by phone: (North America) at 1.877.382.2293 or via the the support portal at

Keywords:Compass Bb Collab slides   Doc ID:64708
Owner:Dan H.Group:University of Illinois Technology Services
Created:2016-07-05 12:50 CDTUpdated:2018-02-02 11:23 CDT
Sites:University of Illinois Technology Services
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