ClassTech, Troubleshooting, DVD Player

Troubleshooting steps for DVD or Blu-Ray players in general assignment classrooms.

Get the caller's location and NetID.

  • Open the cabinet door as far as it will go. If the cabinet door is closed, the system may shut down.
  • Ensure that the DVD or Blu-Ray Player has been powered on. There should be a power button on the front of the player itself (the player is located in the Audio Visual rack).
  • Ensure that the DVD Player or Blu-Ray Player source is selected on the Control Panel.
  • If these steps do not work and there is a Classroom PC, ask the instructor to try using the disc drive.
  • If using the resident PC, the instructor will have to open VLC Media Player (icon is an orange cone) and select Media>>Open Disc>>Play

Did this work?

Yes: Make a ticket in the Tech Services.Classroom Technologies.Lectern request area, use the TechSvcs-Help Desk group, Break/Fix Work Type, and you're the assignee. Then resolve the ticket.

No: Either go to the classroom yourself to provide assistance, or radio the other location if applicable. Make a ticket in the Tech Services.Classroom Technologies.Lectern request area, use the TechSvcs-Help Desk group, set it as Break/Fix, and assign it to the person who went to assist. If a technician is dispatched, make a ticket in the Tech Services.Classroom Technologies.Lectern request area, use the TechSvcs-ClassTech Technicians group, change it to Work Order Work Type, and assign it to Matt Sherer

NOTE: You still must make a ticket (and assign it to Matt Sherer) for the technicians to check on the DVD Player at a later time if you get the instructor to use the resident PC.




Keywords:classroom technology, audiovisual, AV, projector, CCME, Blu-Ray, bluray   Doc ID:64718
Owner:Class T.Group:University of Illinois Technology Services
Created:2016-07-05 15:24 CDTUpdated:2019-07-29 11:51 CDT
Sites:University of Illinois Technology Services
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