ClassTech, Troubleshooting, Document Camera

Troubleshooting steps for document camera issues.

The Document Camera in the classroom is not displaying an image. 

  • Is the system on?
    • If they simply cannot unlock the drawer have them select the document camera source and wait to hear a click, then open the drawer.
  • Is the light on the document camera power button red or blue?
    • If it is red, press and hold until it turns blue.
  • Is the image not showing at all, or just too dark?
    • If the image is dark, have the instructor press the button on the document camera with a lightbulb symbol.
  • If the image is still not showing:
    • Make sure the rack is on
    • Some systems (mostly in Wohlers and Mumford) have a small Kramer VS-311H switcher unit that the Document Camera is routed through. Make sure that this additional piece of the rack is switched on before calling a technician. See the photo below for reference.
switcher in cabinet on off switch

If the image is still not showing, radio to Matt Sherer and make a ticket in the Tech Services.Classroom Technologies.Lectern request area, use the TechSvcs-ClassTech Technicians group, Work Order work typeand assign it to Matt Sherer.

If you are able to resolve the issue yourself, make a ticket in the Tech Services.Classroom Technologies.Lectern request area, use the TechSvcs-Help Desk group, Break/Fix work type, and you are the assignee.



Keywords:classroom technology, audiovisual, AV, projector, CCME, doc cam, digital presenter   Doc ID:64806
Owner:Class T.Group:University of Illinois Technology Services
Created:2016-07-07 10:36 CDTUpdated:2019-07-22 13:18 CDT
Sites:University of Illinois Technology Services
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