Skype for Business, Changing a recorded greeting on a response group

This page describes how to change a recorded greeting on a Skype for Business response group

To change any recorded message on a Skype for Business response group (IVR or hunt group), including a welcome greeting, after-hours message, holiday message, and interactive voice response message, a Pinnacle Department Manager can submit a request to consult@illinois.edu with the response group name and phone number and the desired message in one of the following formats:

  1. A pre-recorded .wav file of the message to be used. All .wav files must meet the following requirements:
    • 8-bit or 16-bit file
    • Linear pulse code modulation (LPCM), A-Law, or mu-Law format
    • Mono or stereo
    • 4MB or less
    For the best performance of .wav files, a 16 kHz, mono, 16-bit .wav file is recommended.

  2. The text of the message to be used, to be recorded by Technology Services staff


  3. The text of the message to be used, to be read by a computer voice




Keywords:Lync, IVR, hunt, RG, greeting, welcome, recorded, message, after-hours   Doc ID:64871
Owner:Lync M.Group:University of Illinois Technology Services
Created:2016-07-07 14:11 CDTUpdated:2017-06-06 10:19 CDT
Sites:University of Illinois Technology Services
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