Skype for Business, Changing a recorded greeting on a response group

This page describes how to change a recorded greeting on a Skype for Business response group

To change any recorded message on a Skype for Business response group (IVR or hunt group), including a welcome greeting, after-hours message, holiday message, and interactive voice response message, a Pinnacle Department Manager can submit a request to with the response group name and phone number and the desired message in one of the following formats:

  1. A pre-recorded .wav file of the message to be used. All .wav files must meet the following requirements:
    • 8-bit or 16-bit file
    • Linear pulse code modulation (LPCM), A-Law, or mu-Law format
    • Mono or stereo
    • 4MB or less
    For the best performance of .wav files, a 16 kHz, mono, 16-bit .wav file is recommended.
  2. The text of the message to be used, to be read by a computer voice

NOTE: The Skype for Business Team does NOT keep copies of recordings. If you plan on changing a recording for a short time, please let the team know when submitting your change request. Ask for a copy of the current recording in your request if you would like to have the recording for future use.