Excel - Cannot Open Downloaded File

When attempting to download and open an Excel file (*.xls) from the web browser, Excel opens, but the file does not display. For instance, when trying to open an *.xls file attachment from a Service Desk Manager ticket.


  1. Save the Excel file to your Downloads folder
  2. Right-click the Excel file and select Properties
  3. Click the Unblock button, then OK

  4. Excel file properties
  5. Open the Excel file by double clicking it.
  6. If prompted with this warning message, click Yes

    Excel warning message

What causes this issue?

Microsoft released patch KB3115262 as part of a security update released on July 12, 2016.  It is recommended you leave this patch installed so your computer remains secure.

Keywords:SDM,Service Desk Manager,Excel,KB3115262, AITS   Doc ID:65263
Owner:Shawn L.Group:University of Illinois System
Created:2016-07-19 17:33 CDTUpdated:2018-02-26 09:28 CDT
Sites:University of Illinois System
Feedback:  6   7