ClassTech, Troubleshooting, Login

If you encounter issues logging into a computer in a ClassTech classroom, follow these steps for troubleshooting.

An instructor is unable to log in

Solution



  1. What kind of error message?

     Incorrect Password 

    If you see a login screen that says Other User, you've used incorrect credentials.

    1. Log in with NetID and NetID password, which should be the same as email password. If they don't have a NetID, get the following information:
      1. Name
      2. Email address
      3. Affiliation
      4. Person/organization who brought them to campus
      5. Expiration date

      Inform the end user that they will receive a guest account in 24 hours. Make a ticket in CITES-ClassTech Computer.

    2. Go to the log in screen with the person icon, username field, and password field.
      The main log in screen has a person icon, a username and a password field.

    3. Reenter the NetID password, making sure the CAPS lock is off.


    b. Check that the ethernet cable is firmly attached to the back of the tower. If loose or disconnected, plug it in.The link light on the front of the tower should be lit up. It looks like 3 squares:
    The link light symbol

    c. Press and hold the power button on the tower until the machine turns off. Then turn it on again and log in.
  2. If there is a blank white screen: press and hold the power button on the tower until the computer turns off. Then turn it on again.

  3. If they could log in before but can't now: return to the log in screen with the person icon, username field, and password field. Enter the NetID and NetID password slowly, making sure the CAPS lock is off.

     Main log in screen

    The main login screen

  4. Press and hold the power button on the tower until the computer turns off. Then turn it on again.






Keywords:classroom technology, CCME, login, resident PC   Doc ID:65624
Owner:Class T.Group:University of Illinois Technology Services
Created:2016-08-01 13:09 CSTUpdated:2016-12-19 15:59 CST
Sites:University of Illinois Technology Services
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