ACES LIAC Monsanto and Morgan Room A/V Support

This document covers knowledge required for support of the A/V equipment in the Monsanto and Morgan Rooms

Topics related to supporting the A/V in the Monsanto and Morgan Rooms

 

Where the rooms are located and getting access:  

 

The Monsanto Multimedia Studio commonly referred to as 'Monsanto' or 'The Monsanto Room' is room 008 in the basement of the ACES Library Information and Alumni Center.  (LIAC). It is the large 80 seat room directly across from the Academic Computing Facility (ACF).  This room is locked unless there is a scheduled event.  The scheduling for this room is handled by the ACES LIAC Conference Center located in room 115 LIAC.  Room 115 is located on the first floor of LIAC near the women's restroom just east of the north entrance of the building. Keys for this room are managed by the Conference Center staff.  If you need access they will let you in.  The schedule for this room can be viewed online at: https://secure.aces.illinois.edu/LIAC/index.cfm?event=calendar

 

The Morgan-Caterpillar Room - commonly referred to as 'The Morgan Room' or 'Morgan-Caterpillar' is room 130 on the first floor of LIAC. It is a multimedia conference room with a large fixed meeting table in the middle of the room and 3 large screens placed throughout the room.  It seats approximately 15 around the conference table.  This room is locked unless there is a scheduled event.  The scheduling for this room is handled by the ACES LIAC Conference Center located in room 115 LIAC.  Room 115 is located on the first floor of LIAC near the women's restroom just east of the north entrance of the building.  Keys for this room are managed by the Conference Center staff.  If you need access they will let you in.  The schedule for this room can be viewed online at: https://secure.aces.illinois.edu/LIAC/index.cfm?event=calendar

 

The devices that are located in the rooms

 

Monsanto Room: Room Desktop Computer, Document Camera, Connection for displaying laptop, projector, large screen in front of room, custom lighting settings, touch panel on podium for room controls, sound system for amplification, wireless and wired microphones, FM assisted listening devices.

 

Morgan Room: Room Desktop Computer, Two 70-inch MondoPad touchscreen systems, Barco ClickShare USB-based screen sharing system, Christie Brio wireless screen sharing system, 90-inch display at the front of the room, wall mounted touch panel for room controls, wall mounted but removable iPad for room controls, 6 speaker sound system mounted in the ceiling of the room, ceiling mounted microphone system, HD pan, tilt, zoom camera mounted at the front of the room just above the large screen, wireless keyboard and mouse for room computer, wireless keyboard and mouse for each MondoPad, receptacles on each end of the conferencing table with 2 power jacks, and 2 wired network jacks.

 

The basic troubleshooting steps for addressing problems in the room

 

  1. Is the system configured properly for the function that the user of the room is trying accomplish?  (e.g. are the correct inputs and outputs selected, have the correct steps for the setup of the room been followed to accomplish the function?)  

  2. If the system doesn't seem to responding in a normal fashion has the room been 'rebooted' to allow it to reset to its default settings.

  3. If neither steps one or two are able to accomplish the goal of the room user can a suitable workaround solution be identified to meet the basic need of the room for the scheduled time? (e.g. can a spare projector be used?, can a more simple configuration of the room accomplish the goal even if it was not the intended original setup, or can a different room be substituted at the last minute to make sure the event can continue with suitable technology?)

 

Important contacts:

 NAME  ROLE  OFFICE  PHONE
 Kate Yeazel  Assistant Director of Special Events  115 LIAC  (217) 244-1817
 Kendra Courson  Director of Special Events  115 LIAC  (217) 333-2728
 Chad Johnston  Manager of System Services  025 LIAC  (217) 244-2655
 Allison Payne  Senior IT Support Specialist  47 Mumford  (217) 333-7054
 Josh Henry  Admin IT Team Leader  47 Mumford  (217) 333-3004
 David Gerstenecker Director for Information Technology  548 Bevier  (217) 265-8235


Some notes about gathering information

What information can be gathered to help troubleshoot and address the problem more completely once the scheduled event has finished? What specifically happened? What was done to try and address the issue? What time did the problems occur? Are there any logs created by any of the equipment that will assist in further troubleshooting?

 

Some thoughts on attitude and customer service when helping users of the Monsanto and Morgan rooms

 

When providing technical support during a scheduled event it is important to remember the following:

  • Stay calm. Your cool demeanor, positive attitude, and focus on addressing the problem will help diffuse anxiety caused by the interruption of the event due to unforeseen technical difficulties. 

  • Listen.  The user of the room may have important information that will allow you to be able to more easily address the issue. Take the time to hear them out and ask pertinent questions of discovery.

  • Smile. Even if you are not sure what is going on with the system, a smile will help reinforce your commitment to making the event positive despite any issues that need to be addressed.

If possible, calmly and confidently let the the room user know exactly what you're doing, why you're doing it, and what the outcome is expected to be. If the first thing you try doesn't work, let them know what your next steps are.  Make it clear that you will work to find a suitable solution.



Keywords:ACES LIAC, Morgan, Monsanto, A/V, Conference, Conference Room   Doc ID:66365
Owner:Chad J.Group:University of Illinois - ACES
Created:2016-08-23 15:39 CSTUpdated:2018-03-12 11:31 CST
Sites:University of Illinois - ACES
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