WebStore, Mathematica activation key/password combination is not valid error.

When entering the password in Mathematica from the WebStore Mathematica for Faculty/Staff offer you may receive the following error. "The activation key/password combination is not valid. Please verify that you have entered the activation key and password correctly."

This error can occur if there has been a previous installation of  Mathematica, which used a different activation method, on the computer. A typical scenario would be if the previous was Mathematica for Students and now Mathematica for Faculty/Staff has been installed.

To be able to use the password provided with the order you will need to completely uninstall Mathematica and remove any left over directories. Once Mathematica has been completely removed reinstall the new version and use the password to activate.

How do I uninstall Mathematica?


 


Windows

Programs in Windows can be uninstalled in the Control Panel from the Start menu.

To ensure that Mathematica is completely uninstalled on your computer, remove the following directories as well. Please back up any documents that you want to keep from these directories:

  • C:Program FilesWolfram ResearchMathematica
  • C:ProgramDataMathematica
  • C:Users<user>AppDataRoamingMathematica

Here, <user> is your username.

These files may be hidden on your computer. You may need to enable your account to see hidden files.

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

Mac

To uninstall Mathematica, please remove the following directories. Please back up any documents that you want to keep from these directories:

  • /Applications/Mathematica.app/
  • /Library/Mathematica/
  • ~/Library/Mathematica/

These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/Mathematica/”. Finder opens the hidden folder.

 

Linux

To uninstall Mathematica, please remove the following directories. Please back up any documents that you want to keep from these directories:

  • /usr/local/Wolfram/Mathematica/
  • /usr/share/Mathematica/
  • ~/.Mathematica/Licensing/mathpass

From <http://support.wolfram.com/kb/12473>


For additional assistance please contact webstore@illinois.edu






Keywords:WebStore password authorization code key   Doc ID:66606
Owner:Vicki T.Group:University of Illinois Technology Services
Created:2016-09-01 09:14 CDTUpdated:2016-12-19 16:55 CDT
Sites:University of Illinois Technology Services
Feedback:  1   0