Illinois Compass 2g, Login problems on Blackboard Mobile App

Users that can log into Compass 2g on a desktop or laptop but cannot log in via a Blackboard Mobile App can follow these steps

- make sure the app is up to date by visiting the App store or Google Play Store
- reboot your mobile device
- if there is no update available, try uninstalling and re-installing the app
- make sure you select the correct institution: University of Illinois at Urbana-Champaign
- make sure you are logging in with the correct Username which is your NetID and not your email address
- have another person try and log in with their credentials

Keywords:can't connect Bb Student   Doc ID:67235
Owner:Dan H.Group:University of Illinois Technology Services
Created:2016-09-26 11:20 CDTUpdated:2016-12-19 17:20 CDT
Sites:University of Illinois Technology Services
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