Email, Spam Control, Managing Safe and Block Lists

This KB provides a summary of the tools all @illinois.edu email addresses have to manage email safe and block lists.

All inbound email passes through the Proofpoint email relays as a first line of spam defense where it's scanned for known spam and phish signatures.  Then it's then sent to the Exchange servers which also scans it with other spam engines as a second line of defense.   As an @illinois.edu account holder, you can also define what is spam (or not) by adding sender addresses to your safe or block list.  Below is a summary of these controls for the Proofpoint email relays and Exchange/Outlook.

1)  Proofpoint's Spam Control 

A daily email is sent to your @illinois.edu address which provides information about what the filter finds suspicious.   This spam control email contains a list of suspicious email and a link to "Manage My Account".  Click that link to open a Web browser and manage your settings.
 
Spam Control Dashboard

You can add email addresses or domains to your Safe or Block lists.   Click the "Lists" tab on the left side to add, edit or delete addresses in your Safe and Block lists.

block-safe lists


2)  Exchange Spam Management

You change your settings through the Outlook desktop or Webmail clients and they will be stored on the Exchange server.   Right click on the email in your inbox and you'll get one of the menus below.   Next, select the 'Junk *" menu item and then add the sender to your safe or block list.   

NOTE:  We've seen many cases where a bad mouse click in Outlook has added an email address to the wrong list (e.g. safe vs. block).   This is due to the add to safe vs. block being next to each other.  Take care when you make your selection.    

 Outlook Web Mail 

 Outlook Desktop Client

 Outlook Webmail - right click Options Outlook Desktop - right click options






Keywords:email, outlook, proofpoint, safe list, block list, spam   Doc ID:67716
Owner:Terry M.Group:University of Illinois Technology Services
Created:2016-10-10 16:08 CDTUpdated:2017-12-11 12:03 CDT
Sites:University of Illinois Technology Services
Feedback:  1   1