Email, Spam Control, Managing Safe and Block Lists

This KB provides a summary of the tools all email addresses have to manage email safe and block lists.

All inbound email passes through the Proofpoint email relays as a first line of spam defense.  Email is scanned for known spam and phish signatures.  It is then sent to the Exchange servers which scans it again as a second line of defense.  

As an email recipient you can manage these two control points and define who is added to your safe and block list.  Below is a summary of the controls for Proofpoint and Exchange/Outlook.

1)  Proofpoint's Spam Control 

A daily email is sent to your address which provides information about what the filter finds suspicious.   This spam control email contains a list of suspicious email and a link to "Manage My Account".  Click that link to open a Web browser and manage your settings.
Spam Control Dashboard

You can add email addresses or domains to your Safe or Block lists.   Click the "Lists" tab on the left side to add, edit or delete addresses in your Safe and Block lists.

block-safe lists

2)  Exchange Spam Management

You change your settings through the Outlook desktop and the Outlook Webmail clients and they are stored on the Exchange server.   Due to design issues with the Outlook clients, we've seen many cases where a bad mouse click in Outlook has added an email address to the wrong list (e.g. safe vs. block).   This is due to the add to safe vs. block are right next to each other.  Take care when you make your selection.  Here's what you'll see when you right click on an email:  

 Outlook Web Mail 

 Outlook Desktop Client

 Outlook Webmail - right click Options Outlook Desktop - right click options

Keywords:email, outlook, proofpoint, safe list, block list, spam   Doc ID:67716
Owner:Terry M.Group:University of Illinois Technology Services
Created:2016-10-10 16:08 CDTUpdated:2017-02-03 17:44 CDT
Sites:University of Illinois Technology Services
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