AITS Tech Tips v1.1 (9/15/16)

This is the 1.1 version of AITS Tech Tips

AITS Tech Tips v1.1 (sent September 15, 2016)

In this version--
2-Factor Authentication (2FA)
What is 2FA?

Do I need to do 2FA?
Getting Started with Duo
Apple Operating System Upgrade (iOS10) and VPN
Service Desk Hours change
Coming Soon--UIC go-live for One ID/Password

2-Factor Authentication (2FA)

What is 2FA?

2FA provides better account protection than merely using a password. If your password is stolen or compromised, having 2FA set up will require the thief to also have possession of your second factor (e.g. a phone) in order to access your account. Merely having your password will not be enough for them to change information in your account.

2FA allows you to register mobile device(s) to receive a smartphone alert, send yourself a text message, or get a call on a landline to finish logging into an application. You may have already used a form of 2FA to authenticate with services external to the University like Gmail, your financial institution, or Paypal. The University has partnered with the Duo Security vendor to deliver 2FA.

Do I need to do 2FA?

For University of Illinois employees, 2FA is only required for changing NESSIE Direct Deposit information from an off campus network. It's a good idea to do it now so that you can be sure that your enrollment is complete, just in case, you need to change your Direct Deposit information from off campus. Direct Deposit is the first area that requires 2FA. We are looking at adding additional high-risk areas behind 2FA (W-2s, NESSIE Personal Information) and there is an audit finding that recommends 2FA for Banner. As rollouts for those systems are finalized, you will be notified.

Getting started with Duo

For information on how to enroll in 2FA, go to and click Get Started. Specific information about your enrollment process was sent to you in email on September 7 from OBFS titled Direct Deposit Information and Changes. Have more questions? Check out our 2FA FAQs in the KnowledgeBase:

Apple Operating System Upgrade (iOS 10) and VPN

When Apple released its upgrade to iOS 10 on 9/13, users were no longer able to connect to the AITS VPN using the PPTP protocol. If you utilize an Apple product (e.g. iPhone, iPad, Mac machine), you have the following options:

  • If you use an Apple machine that is supported by AITS Client Services Support, do not upgrade yourself. The Desktop support staff are preparing the VPN fixes to be pushed to your machine in the near future.
  • If you use an Apple machine and have already upgraded to the new operating system, follow the VPN installation instructions in the KnowledgeBase at
  • If use an iPad or iPhone for your personal use and need to connect to the VPN, upgrade to iOS 10 and follow the instructions in the KnowledgeBase at VPN Servers - (AITS) How to Request Access and Connect.

Service Desk Hours change: Beginning on September 10, AITS Service Desk customer support will not be staffed 24 hours/day on Saturdays and Sundays.  Support representatives will be unavailable from 7:00 am Saturdays through 9:00 pm Sundays. There will be no changes to service Monday through Friday.  The Service Desk will remain open 24 hours on weekdays.

Coming soon...October 15 is the go-live for the Chicago campus for One ID/Password. Staff with UIC NetIDs will be able to synch IDs and utilize the online Password Recovery system on October 16. Communications for affected staff are planned. We will have more information in the October Tech Tip too.

As a customer of AITS Client Services Support, we are sending you this monthly update to pass along important IT information. We hope that you find the information timely and valuable. Please pass along topics that you would like to see addressed to Mark Pollard (

Contact the AITS Service Desk, or type into your browser:

Keywords:AITS,Tech Tips,2-Factor Authentication, 2FA, iOS10, Mac, VPN   Doc ID:67888
Owner:Rita B.Group:University of Illinois System
Created:2016-10-19 14:03 CDTUpdated:2019-01-03 13:05 CDT
Sites:University of Illinois System
Feedback:  1   0