CA Service Desk Manager - Basic Navigation and Functionality Training Guide

This training was designed for customer service analysts and will describe the functions required to perform the role of an analyst working with the Service Desk product.

Welcome to the CA Service Desk Manager (SDM) Analyst training overview. This course was designed for customer service analysts and will describe the functions required to perform the role of an analyst working with the Service Desk product.

This course has no prerequisites and will cover the following subject areas:





Keywords:AITS, SDM, r14.1   Doc ID:67996
Owner:Shawn L.Group:University of Illinois System
Created:2016-10-24 13:59 CSTUpdated:2016-10-28 12:12 CST
Sites:University of Illinois System
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