Dell Data Protection, How to install and uninstall on macOS

Steps to install and uninstall Dell Data Protection (DDP) on macOS.


Dell Data Protection (DDP) for macOS prior to "macOS 11 Big Sur" integrates with macOS' native drive encryption "FileVault" so that the FileVault recovery key is uploaded to a single central location. This is valuable in case the IT Pros in a unit change and don't leave notes where to find system recovery keys for managed Macs. 

The following steps cover how to encrypt a macOS system with FileVault by using DDP.

You will need

  • an unencrypted macOS system.
  • about 1 hour for every 20GB of data to encrypt.
  • a copy of Dell Data Protection (DDP) from
  • a Mac plugged into AC power (not running on battery power).
  • a Mac connected to the campus wired or wireless network (off-campus Macs require a VPN connection).
  • a user account in Active Directory (AD).
  • administrative access to the macOS system.


The initial encryption process will affect system performance.

Installing Dell Data Protection

  1. Plug in and power up the computer, and make sure the computer is on the Internet.
  2. Download and run the latest installer from If you're prompted about macOS System Integrity Protection being enabled, confirm the acknowledgement and proceed with the installation to the computer's main storage device. You will be prompted to restart the system after installation.
  3. Note that on macOS 10.13.4 and above, you will need to enable a kernel extension in order for Sophos to function. Read more about user-approved kernel extension loading.
  4. Fill in the fields to match the information below. After you type in the Device Server, hit the Tab key otherwise there will be a long pause. The installer will verify that the server exists. The Policy Proxy field should auto-populate.
    Domain Address:
    Display name: (Leave blank)
    Device Server: : 8443 (Use SSL)
    Policy Proxy: : 8000
  5. After rebooting and signing back into the device, you should see a Dell Data Protection Activation box. Type in your AD account and password. Then click Activate.
  6. When you see the prompt below, type in a local administrator password for the logged in user.
    Then you will be prompted to restart your computer to begin the encryption process.
  7. Login again and run Apple menu→System Preferences. You should see a Dell Data Protection icon in the System Preferences. In System Preferences pick Security & Privacy.
  8. Select the FileVault tab and you should see a message stating "A recovery key has been set by your company, school, or institution." The encryption process should have started running on its own and will complete on its own. Once completed, your system should function normally. Contact the EPS team to request further information or support.

Uninstalling Dell Data Protection

See Dell's KB article for instructions on uninstalling Dell Data Protection from macOS.

Contact the EPS team