SFB Contact Center, TouchPoint Post Installation Steps for Telephony Settings

After installing TouchPoint, you receive an error message stating your telephony settings are not configured.

To resolve this issue, follow these instructions:

1.  Click Phone and Modem Settings.
       TouchPoint Telephony Settings Error
 
2.  In the Location Information box, type in your University area code, generally 217, then click OK.
       TouchPoint Location Information
 
3.  In the Phone and Modem Settings box, click OK.
       TouchPoint Modem Settings

4. Open TouchPoint.



Keywords:Contact Center, Skype for Business, Skype, TouchPoint, Touch Point, TouchPoint Installation, Telephony Settings   Doc ID:68557
Owner:Amy S.Group:University of Illinois Technology Services
Created:2016-11-09 15:32 CSTUpdated:2016-12-19 15:53 CST
Sites:University of Illinois Technology Services
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