SFB Contact Center, Account Deactivation Requests for Agents or Supervisors

This article describes the process current Contact Center supervisors should use to have agents or supervisors deactivated/removed from their Contact Center queue(s). If an agent or supervisor account is no longer necessary, it is important to request the agent or supervisor be deactivated/removed in a timely manner to avoid additional monthly charges for the account. You will continue to be billed for the account until you request deactivation/removal!

REQUEST:
Your request for deactivation/removal of the agent or supervisor's account should be emailed to contactcenter@illinois.edu along with the following pieces of information:
  • First and Last Name of the agent/supervisor to be removed
  • NetID of the agent/supervisor to be removed
  • Skype for Business/Lync telephone number of the agent/supervisor to be removed
  • Main telephone number used in the Contact Center
  • Department name
  • Who to contact if the Contact Center Team has questions concerning the request (Name, NetID, and telephone number)



Keywords:Contact Center, Skype for Business, Skype, TouchPoint, Touch Point, Remove Agent, Agent, Agent Account, Lync, Remove Supervisor, Supervisor Account, Deactivation   Doc ID:70238
Owner:Lync M.Group:University of Illinois Technology Services
Created:2017-01-26 16:46 CSTUpdated:2017-01-27 16:12 CST
Sites:University of Illinois Technology Services
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