SFB Contact Center, Account Deactivation Requests for Agents or Supervisors

This article describes the process current Contact Center supervisors should use to have agents or supervisors deactivated/removed from their Contact Center queue(s). If an agent or supervisor account is no longer necessary, it is important to request the agent or supervisor be deactivated/removed in a timely manner to avoid additional monthly charges for the account. You will continue to be billed for the account until you request deactivation/removal!

Your request for deactivation/removal of the agent or supervisor's account should be emailed to contactcenter@illinois.edu along with the following pieces of information: