SFB Contact Center, Rates for Contact Center Service

This article details the rates for Contact Center usage during FY17.

The following information should be used as a guideline for Contact Center rates. Exact rates for your specific implementation will be determined during your design meetings with the Contact Center Team. If you would like to discuss the possibility of using the Contact Center for your department, please email contactcenter@illinois.edu.

 Description  Rate  Notes
 Voice Agent License
 $48 per month, per agent
 REQUIRED
 Voice Supervisor License
 $48 per month, per supervisor
 REQUIRED
 Call Recording Agent License
 $11.48 per month, per agent  Optional
 Call Recording Supervisor License
 $11.48 per month, per supervisor  Optional


EXAMPLE IMPLEMENTATION 1

Your department requires 10 agents to answer Contact Center calls for your department. In addition, you have 2 supervisors that will be assisting with calls, running reports, and/or managing agents within the Contact Center. Your department does not require these Contact Center calls to be recorded. Your charges would be as follows:

 Description  Rate  Number Needed  Total
 Voice Agent License
 $48 per month, per agent
10
$480
 Voice Supervisor License
 $48 per month, per supervisor
2
$96
 Call Recording Agent License
 $11.48 per month, per agent 0
$0
 Call Recording Supervisor License
 $11.48 per month, per supervisor 0
$0
MONTHLY TOTAL


$576


EXAMPLE IMPLEMENTATION 2

Your department requires 25 agents to answer Contact Center calls for your department. In addition, you have 3 supervisors that will be assisting with calls, running reports, and/or managing agents within the Contact Center. Your department does require these Contact Center calls to be recorded. Please note: If you require recording of Contact Center calls, all agents and supervisors will need Call Recording Licenses in addition to the Voice Licenses.Your charges in this example would be as follows:

 Description  Rate  Number Needed  Total
 Voice Agent License
 $48 per month, per agent
25
$1200
 Voice Supervisor License
 $48 per month, per supervisor
3
$144
 Call Recording Agent License
 $11.48 per month, per agent 25
$287
 Call Recording Supervisor License
 $11.48 per month, per supervisor 3
$34.44
MONTHLY TOTAL


$1665.44



Keywords:Skype for Business, Contact Center, Contact Center cost, Contact Center rates, Contact Center charges   Doc ID:70496
Owner:Lync M.Group:University of Illinois Technology Services
Created:2017-02-07 10:54 CSTUpdated:2017-02-15 10:34 CST
Sites:University of Illinois Technology Services
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