Description | Rate | Notes |
Voice Agent License | $48 per month, per agent | REQUIRED |
Voice Supervisor License | $48 per month, per supervisor |
REQUIRED |
Call Recording Agent License | $11.48 per month, per agent | Optional |
Call Recording Supervisor License | $11.48 per month, per supervisor | Optional |
A one-time setup fee of $250 up to 4 hours, then $65/hour after that is required for all implementations in Contact Center. A post-satisfaction hourly rate for product changes is $65/hour.
EXAMPLE IMPLEMENTATION 1
Your department requires 10 agents to answer Contact Center calls for your department. In addition, you have 2 supervisors that will be assisting with calls, running reports, and/or managing agents within the Contact Center. Your department does not require these Contact Center calls to be recorded. Your charges would be as follows:
Description | Rate | Number Needed | Total |
Voice Agent License | $48 per month, per agent | 10 | $480 |
Voice Supervisor License | $48 per month, per supervisor |
2 | $96 |
Call Recording Agent License | $11.48 per month, per agent | 0 | $0 |
Call Recording Supervisor License | $11.48 per month, per supervisor | 0 | $0 |
MONTHLY TOTAL | $576 |
EXAMPLE IMPLEMENTATION 2
Your department requires 25 agents to answer Contact Center calls for your department. In addition, you have 3 supervisors that will be assisting with calls, running reports, and/or managing agents within the Contact Center. Your department does require these Contact Center calls to be recorded. Please note: If you require recording of Contact Center calls, all agents and supervisors will need Call Recording Licenses in addition to the Voice Licenses.Your charges in this example would be as follows:
Description | Rate | Number Needed | Total |
Voice Agent License | $48 per month, per agent | 25 | $1200 |
Voice Supervisor License | $48 per month, per supervisor |
3 | $144 |
Call Recording Agent License | $11.48 per month, per agent | 25 | $287 |
Call Recording Supervisor License | $11.48 per month, per supervisor | 3 | $34.44 |
MONTHLY TOTAL | $1665.44 |