University Email on Mobile Devices (iPhone, iPad, Android, etc)

How do I setup my Exchange email on my mobile device?

ActiveSync-compatible devices include Android, iPhone, iPod Touch, iPad, Windows Mobile, and some Sony, Motorola, and Nokia phones. In addition, Blackberry devices with 10 and newer operating systems are compatible with ActiveSync. 

While each device tends to vary, it all starts with adding the account. You have to either be on a wireless network or be willing to use mobile data during setup.


Settings -> Accounts -> Add account-> Microsoft Exchange or Active Sync


Settings->Mail, Contacts, Calendars-> Add Account-> Exchange


ActiveSync Policy Warnings:

Some Android clients do warn you of all the possible ActiveSync policy 
features that are available when setting up an ActiveSync account.  We 
do not enable any of these features other than allowing you to remotely 
wipe your own device through Outlook Web Access (OWA).

For more information about Remote Wipe and Admin Access, please see solution 62869: Email, Exchange, Mobile Device Remote Wipe and Admin Access

Once you get to your above device’s ‘add Exchange account’, use these settings if they ask for them:
  • Email address:
  • User Name: yournetid
  • Domain: UOFI
  • Password: your AD password
  • Server:

NOTE: There is a limit of 10 active sync devices per mailbox on Exchange. These device partnerships can be managed in webmail > options > see all options > phone > mobile phones

Blackberry devices (running os 9 and previous versions)

In order to connect a Blackberry (running operating system 9 and previous versions) to the campus Blackberry Enterprise Server (BES), the Exchange team will need to make an account for you on the BES system. To request a BES account, send mail to

Note: Blackberry devices with OS 10 and newer are compatible with ActiveSync, and do not require a BES account.

IMAP (email only)

If your mobile phone is neither ActiveSync-compatible nor a Blackberry, you may be able to receive your email through IMAP if your phone has an IMAP-compatible email client. (However, IMAP doesn't provide calendar information; you'll need to use the web interface to check your calendar.)

Use these settings to connect with IMAP:

  • Username: yournetid
  • Password: Active Directory password
  • Email address:
  • Incoming mail server:
  • Incoming mail server security: port 143 and TLS
  • Outgoing mail server:
  • Outgoing mail server: requires authentication
  • Outgoing mail server (SMTP) port: 587
  • Outgoing mail server security: TLS

To learn more about IMAP see article IMAP Access to Exchange.

Note: The downloadable Microsoft Outlook App for iOS and Android has been blocked from accessing the Exchange system. This block was put in place to prevent the storing of University credentials on third party systems, which is a violation of campus security policy.

Not officially supported

While ActiveSync, IMAP, and the Blackberry Enterprise Server are available to Exchange users, the variety of smartphones and mobile devices in use means that the Technology Services Support Team (and likely other departments' support teams) cannot promise your individual device will be Exchange-compatible.

Keywords:Exchange, Outlook, iOS, Android, Blackberry, ActiveSync, phone, email, calendar   Doc ID:70932
Owner:Allison P.Group:University of Illinois - ACES
Created:2017-02-22 16:00 CDTUpdated:2018-06-11 09:32 CDT
Sites:University of Illinois - ACES
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