RightFax - Office 2016 Incompatibility (Windows)

Clients who have installed Office 2016 receive error messages about outbound faxes.

Clients are receiving errors when attempting to fax outbound using:
Errors:
Email Message from RightFax -
Imaging error encountered, fax abandoned (From: ******** To: ********@ #-(###) ###-#### Error: Problem converting body)

System Message in Fax History -
-- CVM58BFC704231E -------------------------------------------------------------------------------------------------
 8:55 AM 3/8/2017 Conversion Record
Attachment type Microsoft Word 2016 is not allowed.  File not permitted in Whitelist.

Workaround:
Office 2016 clients should save their .doc or .docx documents as a .pdf (Adobe Portable Document Format) file format in order to outbound fax.
  
  1. Create file in Office 2016 Word.
  2. Click File>>Save As

  3. Name the file and select PDF(*.pdf) from Save as type
  4. Click Save.

  5. Use newly created .pdf file as attachment to your outbound fax.  







Keywords:rightfax fax office word pdf 2016 web full client   Doc ID:71668
Owner:John C.Group:University of Illinois System
Created:2017-03-13 15:19 CDTUpdated:2017-03-14 09:52 CDT
Sites:University of Illinois System, University of Illinois Technology Services
Feedback:  1   0