SCCM, What information should I include in my help request to the SCCM team?

What information should IT Pros include in their help requests to the SCCM team?

A request to SCCM@uillinois.edu requesting help should include:

  • Your name (if it's not already in your email realname field)
  • Your group's name
  • Your SCCM distribution point fully-qualified domain name
  • the name of any SCCM objects that pertain to your question (e.g., collections, devices, etc)
  • Details of your issue including relevant logs



Keywords:info admins   Doc ID:71897
Owner:J.B. N.Group:University of Illinois Technology Services
Created:2017-03-20 16:49 CDTUpdated:2017-03-29 15:35 CDT
Sites:University of Illinois Technology Services
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