Endpoint Services, SCCM, What information should I include in my help request to the SCCM team?
What information should IT Pros include in their help requests to the SCCM team?
System Center Configuration Manager (SCCM) Current Branch
University of Illinois IT Pros leveraging Technology Services Endpoint Service SCCM Current Branch
Help requests to https://go.illinois.edu/epshelp should provide information for all of the fields listed there. Be sure to include:
- Your name (if it's not already in your email realname field)
- Your group's name
- Your SCCM distribution point fully-qualified domain name
- the name of any SCCM objects that pertain to your question (e.g., collections, devices, etc)
- Details of your issue including relevant logs