System Login - Error messages explained

Meanings of common and uncommon error messages that are preventing you from logging into a university application

The NetID or password that you provided was incorrect

Are you manually typing your NetID and password into the login form? Try clearing out both the NetID and Password fields and type them in again.

Is your password automatically entered for you?  Clear your saved passwords then go back to the login page and manually type it in.

Your password has expired

Use the Password Manager tool to regain access to your account. If you are unable to recover your account and reset your password, visit your university help desk.

Your account has been locked due to repeated failed login attempts

Your account is temporarily locked.  Is your password automatically entered for you?  Clear your saved passwords first before you try again.  You will have to wait ten minutes for the account lock to be removed.

Automatically locking accounts after repeated failed login attempts is for your safety and the safety of the University of Illinois should your account be attacked.

You've successfully logged in, but we cannot load the application you requested Something went wrong attempting to load your application.  Please contact the University of Illinois Systems AITS Service Desk staff.
You do not have a valid system session Your session is no longer current; it likely timed out.  Try restarting your browser and logging in again.
Your NetID password does not exist Your password cannot be found in our system for some reason.  Please contact the University of Illinois Systems AITS Service Desk staff.

See Also:




Keywords:AITS, enterprise, ID, EnterpriseID, NetID, login, login page   Doc ID:72296
Owner:Shawn L.Group:University of Illinois System
Created:2017-04-03 17:39 CDTUpdated:2017-06-02 12:26 CDT
Sites:University of Illinois System
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