In the normal course of business, the Endpoint Services (EPS) team is continually making available new or updated packages for the use of our clients.
The EPS team utilizes an
automated system to check for and download available software updates.
As these updates are automatically downloaded, they are placed into the
Raw catalog. Once the EPS team has performed an initial round of testing
and found no issues, the updates are promoted to the Testing catalog. It's
recommended that the Testing catalog be used for the computers of IT
tech-savvy users for additional testing. When the next round of weekly
software releases arrives, packages are promoted to the Production
catalog. It's recommended that the Production catalog be used for most end-user computers.
Software that has been imported from the Internet. No testing has been performed.
Software that has been initially tested by the EPS team and no issues were found. Recommended for IT pros or tech-savvy users.
Software that has passed testing. It's recommended that most end-user computers use this catalog.
The EPS team has also developed the following software update policy:
To maintain an acceptable level of security for campus endpoints, the EPS team will release any available security and web browser updates on the same day they are released by vendors.
Due to their high saturation and impact, Microsoft Office and Adobe Creative Cloud (CC) packages will be held for a minimum of a week following their release by vendors. Additionally, Office and Adobe updates may be held longer if there are continued reports of issues in the Mac community at large.
Munki tools (core components that make up the Munki client), will be held until the EPS team has completed testing and verified that it is compatible with the Technology Services Endpoint Services' Munki Mac Endpoint Management system.
All other packages, aside from the three cases above, will be released weekly on Wednesday afternoons:
Packages that are promoted to the Testing catalog before end of day Monday will be promoted to Production on Wednesday.
Packages that are promoted to the Testing catalog on Tuesday or later will be held in the Testing catalog until the following week on Wednesday.
During campus no-change periods, only security updates will be released, and only to testing catalogs; all others will be held until the end of no-change.
Prior to promoting packages to the Production catalog, the EPS team will send an email to the email@example.com mailing list every Wednesday morning with a complete list of the updates that will be promoted to the Production and Testing catalogs.