WebStore, Adobe Creative Cloud Desktop App Trouble

Common problems with the Adobe Creative Cloud Desktop App and solutions.

Apps Tab is missing

The apps tab may disappear after applying updates to the Adobe Creative Cloud Desktop Application or any other Adobe Creative Cloud application. Since the tab is missing you cannot manage your Adobe apps from the Creative Cloud Desktop app. The missing tab may also prevent fonts from syncing.
If the Apps tab is no longer visible in your Adobe Creative Cloud Desktop Application you can restore it by following this process.
First, make sure you can see all hidden files and directories.

Windows
  • These files may be hidden on your computer. You may need to enable your account to see hidden files.
  • Browse to this location, 
  • C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs 
  • Edit xml file there and set the value to true
  • Restart the computer

Mac
  • These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter, for example, “~/Library/Mathematica/”. Finder opens the hidden folder.
  • Browse to this location,
  • /Library/Application Support/Adobe/OOBE/Configs
  • Edit xml and set the value to true
  • Restart the computer

Creative Cloud Desktop App doesn't open, progress wheel just spins.

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

  •     Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
  •     Browse to the following location based on your operating system.

        Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
            Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See the notes above about how to find these.
       

        Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
             Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

  •     Delete the entire contents of the OOBE folder.
  •     Restart the computer and launch the Creative Cloud desktop app again.

    Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

For further assistance email webstore@illinois.edu





Keywords:WebStore installation applications update programs syncing sync fonts TypeKit spins will no open   Doc ID:73260
Owner:Vicki T.Group:University of Illinois Technology Services
Created:2017-05-11 15:55 CDTUpdated:2017-10-04 16:17 CDT
Sites:University of Illinois Technology Services
Feedback:  1   0