WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues

Common problems with the Adobe Creative Cloud Desktop App and solutions.

Apps Tab is missing in the Creative Cloud App

The app tab may not be visible if the update feature has been disabled, after applying updates to the Adobe Creative Cloud Desktop Application or any other Adobe Creative Cloud application. Since the tab is missing you cannot manage your Adobe apps from the Creative Cloud Desktop app. The missing tab may also prevent fonts from syncing.
If the Apps tab is not visible in your Adobe Creative Cloud Desktop Application, you can restore it by following this process.
First, make sure you can see all the hidden files and directories.

Windows

Mac

Creative Cloud Desktop App doesn't open, progress wheel just spins.

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

        Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
            Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See the notes above about how to find these.
       

        Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
             Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

    Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

Error message at Adobe.com when you try to install Adobe app.

You may see an error "Permission may be required" while trying to install Adobe apps from Adobe.com.

adobe perm

This will occur if there are any Adobe applications on your computer that have the Update feature disabled. If you already have the Adobe Creative Cloud Desktop app, you may see that the Apps tab is missing.

If so restore the apps tab.

Windows


Mac
Then do the following to restore the update feature.

To fix this, delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app

        Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
            Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See the notes above about how to find these.
       

        Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
             Note: The AppData is hidden with Windows default settings. See the notes above about how to find these.

    Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

For further assistance email webstore@illinois.edu