College of FAA, User Guides and FAQs, How to Manage Updates for UofI PCs

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This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).

For more information, please contact Technology Services at FAA via:

• Phone: (217) 333-1986
• The Web: https://it.faa.illinois.edu/

Overview:

Technology Services at FAA uses System Center Configuration Manager (SCCM) to manage updates and software installation for all Windows computers. This article explains how these updates and installations are performed. If you're not sure if your machine is managed via Technology Services at FAA, please visit here for details on how to find out.

Affected Systems:

  • SCCM managed Windows machines on the UofI domain.
  • Affected Customers:

  • College of FAA Faculty, Staff and Students using SCCM managed machines on the UofI domain.
  • Technology Services at FAA SCCM Deployment Schedule:

    Windows computers that are joined to UofI domain have their software installations and updates managed by System Center Configuration Manager (SCCM). This allows Technology Services at FAA to remotely monitor and push out software to computers with minimal interruption to workflow. These updates will typically occur outside of work hours, with regular updates to key software such as Java and Flash occurring from 6pm-5am on Thursday nights.

    These updates depend on a computer that is connected to the UofI network. However, it is important to note that Java and Flash will not update if a web browser is open. This includes Internet Explorer, Firefox and Google Chrome. Technology Services at FAA recommends that customers log out at the end of their work day, leaving their computer on so the updates can take place.

    Important! Java and Flash will not update while a browser is running. You must close all browsers before applying these updates.

    Customers will be notified of optional, recommended and required updates through the Configuration Manager Utility, which resides in the taskbar.

    stu3

    Any available software will be displayed here. Customers may also check the status of current installations and any previous installations under the associated tabs.

    stu4

    If neither of these are present / correct, your computer is not managed by SCCM. This is normal for older computers. If your computer is not managed by SCCM, please create a help request on the Technology Services at FAA Website and we will update your software manually.

    If your computer is managed by SCCM, check the taskbar for updates from the Software Center.

    1. Any recommended or required programs and updates will show in this window. Make sure the “Show Optional Updates” box is checked. Select the updates you require and click “Install”.
    2. You can verify that the installation was successful under the “Installation Status” tab. Depending on the update, a restart may be required.
    3. While there, it is a good idea to check that the other settings are also correct. Under “Options”, you can adjust your typical work hours to benefit the manager. Also verify that the remote settings match the screenshot below.
    4. Remember that the weekly update window is Thursday from 6pm - 5am. If you wish to receive updates automatically, you will need to be logged out of your computer during this time.

    5. stu6



    Keywords:SCCM, sccm2012, scm 2012   Doc ID:73262
    Owner:Michael C.Group:University of Illinois Technology Services
    Created:2017-05-11 16:08 CDTUpdated:2017-05-25 09:40 CDT
    Sites:University of Illinois Technology Services
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