Bomgar - How to Request Access

New, Update, or Changes to Bomgar access need to be submitted to AITS Security. Bomgar is a remote access tool and AITS Security tracks its use.

Access to Bomgar is a two step process

  • New users - need to request the initial setup
  • Existing users wanting to modify who has access in their group can use the self-service webform

New Users:

Departments, Colleges or other groups who have not signed up for access to Bomgar need to submit a request via email at: servicedeskaits@uillinois.edu
Please note, this is for the initial access request. Once you have your group setup inside of Bomgar, there is a different process for adding users to your group. With this initial email request, please let us know who your USC is, so we can setup their access to the self-service tool (see below)

Existing Users:

Once we have setup the group policy inside of Bomgar, your USC is able to self-manage your user lists.  Your USC should complete this form to request new, update existing, or remove access for users.