New, Update, or Changes to Bomgar access need to be submitted to AITS Security. Bomgar is a remote access tool and AITS Security tracks its use.
Access to Bomgar is a two step process
- New users - need to request the initial setup
- Existing users wanting to modify who has access in their group can use the self-service webform
Departments, Colleges or other groups who have not
signed up for access to Bomgar need to submit a request via email at: firstname.lastname@example.org
Please note, this is for the initial access request. Once you have your group setup inside of Bomgar, there is a different process for adding users to your group. With this initial email request, please let us know who your USC is, so we can setup their access to the self-service tool (see below)