College of FAA, Guides and FAQs, New Faculty and Staff Guide

FAA Mark
This article applies only to Faculty, Staff and Students of the College of Fine and Applied Arts (FAA).
For more information, please contact Technology Services at FAA via:

Welcome to the College of Fine and Applied Arts!

Please refer to this document as a resource for Information Technology (IT) assistance, both University and FAA provided. The University has a variety of resources for most, if not all, of your computing needs.

Technology Services at FAA

We are here to help you with all things IT. If we don’t provide a service, we will put you in contact with our partners throughout the Campus and University. Our website is constantly updated with new services, announcements, and upcoming service changes. When in doubt, call us or submit a help request and we will get back to you as soon as possible.


We recommend contacting Technology Services at FAA first for assistance with work-related IT issues. A link to the help request system portal is on this page. You may also reach us via phone (217-333-1986) or Skype for Business / Lync (Technology Services at FAA Helpdesk).

Other Campus IT Units

Technology Services at Illinois

Technology Services at Illinois is the Campus-level IT unit providing centralized services such as Exchange (email), Skype for Business / Lync, wireless networks, VPN, and many others. More information about their services can be found on the Technology Services at Illinois website. Your password for accessing these services may be called either your NetID password or your AD (Active Directory) password. These are separate passwords and can be different but are usually set to be the same.


AITS, part of University Administration, is the University wide IT unit providing services such as Banner applications used for business applications, enrollment management, grade management and campus human resources. More information can be found on the AITS website. The password for accessing the AITS applications is generally called your Enterprise password and is different from the NetID and AD passwords .

AITS Overview

Campus Services to Know

Unified Communications

The Campus uses Microsoft Exchange and Microsoft Skype for Business / Lync to provide communication and collaboration services.


The University of Illinois has a contract with to provide all faculty, staff, and students with 50 GB of free online storage. This is an excellent way to back up, move, or share your files. is available via a web browser, and there are applications available for Windows, Mac, and mobile devices. To learn more, visit the Box information page.

Illinois Compass

Illinois Compass, powered by Blackboard Learn, is the main Campus learning management system. It is used for face to face, online, and hybrid courses. Some of the features that Compass can offer for your courses are: a gradebook, discussion board, and quizzes. Details can be found at the Compass information page.


The campus webstore offers a wide range of software at a discount. You may purchase software for your personal computer and your unit will purchase software for your university-owned work computer. Free software, such as virus checkers, are also available. A virus checker is an important component of any computer setup and is required for connecting to the university network.

The university has a site license for the video tutorial website Information about how to access the site is available at the Technology Services at Illinois training information page. Mobile apps for accessing are also available.

Illini Union Tech Zone Computer Store

Located in the Illini Union, the Tech Zone computer store offers discounts on computers, peripherals, and supplies. It also offers repair services on some items. Their website has further information about their services and links to vendor sites.


The Illini-Alert service sends email and text messages, posts to Facebook and Twitter, and triggers the Emergency Web Alert System for University websites in the event of a campus emergency. You can read more and sign up for the alerts at the Illini-Alert information page.

Publish.Illinois.Edu (PIE)

Publish.illinois is a joint project of several units on campus. The site offers faculty, staff, and students a convenient and easy way to create websites. The service is based on WordPress.


Keywords:new employee,   Doc ID:73525
Owner:FAA-IT U.Group:University of Illinois Technology Services
Created:2017-05-24 14:47 CSTUpdated:2018-09-28 10:10 CST
Sites:University of Illinois Technology Services
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