Endpoint Services, SCCM, Using SCCM to remotely control an endpoint
Remotely control an endpoint's Windows session including authentication and login screens.
System Center Configuration Manager (SCCM) Current Branch
University of Illinois IT Pros leveraging Technology Services Endpoint Service SCCM Current Branch
SCCM will let IT Pros remotely control a Microsoft Windows session, including filling out authentication prompts. This is very handy when a user needs help and is remotely located.
You will need:
- an installed copy of the SCCM Configuration Manager Console or Remote Control application (usually installed at
C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe)
- some idea of the endpoint's name (the complete computer name would help, but even a substring like "odos-f4uw3" will help narrow the choices). If you know the name or IP address of the endpoint you can use either of the above programs. If you don't have that information, the SCCM Configuration Manager Console will let you browse around to locate the endpoint.
Permission to use Remote Control with the endpoint.
Remote Control may not prompt for permission depending on how it's configured. This and other behaviors are defined under Client Settings. See the following articles for more information:
- Launch the Configuration Manager Console and if prompted authenticate as yourself using your AD credentials.
- Select "Device Collections" and (if necessary) descend to the unit containing the user's endpoint. Or you can always look in the "All Systems" collection if you're not sure what collection your device is in. Double-click the device collection likely to contain the user's endpoint in the main part of the Manager Console window showing the device collections list.
- Type or paste in as much of the endpoint's computer name as you know into the search box just underneath the toolbar and scope display. If necessary, scroll through the list to locate the user's endpoint.
- Depending on the settings and access permissions, you may be able to right-click on the user's endpoint and select Start then "Remote Control" from the menu.
The user may be asked if this remote control connection is acceptable (depending on settings), and if they accept the connection you'll be allowed to see their entire display (all monitors) and control the mouse and keyboard with the user. From this point you are controlling the user's session as if you were logged in as that user. The user will have to stop moving the mouse and stop typing on the keyboard to give you full control.
To disconnect the Remote Control session and leave the user's session as-is, close the remote control window.