Are there unit-level support contacts for endpoint management?

Provides contact points for redirecting clients to their unit-level support contacts, for the Endpoint Management service

If a client contacts ACCC Service Desk reporting an incident with the Endpoint Management service, politely redirect the client to the Support Email for their respective unit found below. Do not give out the Administrator Name or Email to clients.

Unit Support Email Administrator Name Administrator Email
Administrative Services (VCAS) Ben Leska
Applied Health Sciences Pedro Valencia
Architecture, Design, and the Arts Jahnvi Patel
Graduate College Shannon Reden
Nursing Bala Ramaraju
Pharmacy Richard Robledo
Public Health Frank Cervone

Keywords:escalations, end-point, point, SCCM, jamf, EPM   Doc ID:75176
Owner:Dean D.Group:University of Illinois at Chicago ACCC
Created:2017-08-01 16:09 CDTUpdated:2019-12-18 14:51 CDT
Sites:University of Illinois at Chicago ACCC, University of Illinois at Chicago Sandbox KB
Feedback:  0   0