Kaltura Known Issues

known issues with Kaltura

The following are known issues with Kaltura and related tools. Possible work around solutions are included when one is available.

Kaltura Player
  • When playing back 360 degree videos, the keyboard shortcut to move down, "S", is not working. The left/right/up work correctly. Kaltura is working on a fix. 

CaptureSpace
  • System/Computer audio cannot be recorded at this time. If you need to record audio on your computer, you will need to record using another tool such as iMovie or Camtasia, or put the microphone to speakers. We do not recommend CaptureSpace to record other videos or video calls. 

MediaSpace
  • When adding a netid to a MediaSpace channel, the error "User NETID does not exist" appears. This message appears because the netid you are adding to the channel has never logged in to MediaSpace, and the system does not recognize the user name. It could also mean that the netid was entered incorrectly. 



Keywords:known issues with Kaltura   Doc ID:75339
Owner:Drew M.Group:University of Illinois Technology Services
Created:2017-08-07 14:33 CDTUpdated:2017-08-08 14:34 CDT
Sites:University of Illinois Technology Services
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