Is there a Process to follow for Account Creation?
PROCESS DOCUMENT: This article provides instructions for creating accounts such as: Blackboard, UICal, etc.
Note: Make certain user has valid affiliation. The NetID must be activated.
Pull up owner’s NetID in menu
Go to: 5) Accounts, Passwords, Suspensions > ENTER
Go to: 1) Make a new account. ENTER
Under Machine, type the name of the account
List of some accounts frequently created:
gapps (Google Apps “Gmail”)
*If you are not sure what the proper name of the account is, please ask a supervisor or manager for assistance.
Leave the Group as “DEFAULT”. TAB
Do not change the netid. TAB
Do not change the “Owner-type: ([P[ersonal]”. TAB
Leave the Name as “DEFAULT”. TAB
TAB to: [Submit] and press the enter button
**This will display when process was successful: Success (rc=0).Success! RC:0 Success
Update Customer Contact Form (CCF)
1. Open CCF
2. Enter the following under, “Customer & Consultant Information”:
Phone Number (Optional)
Contact Type: RT
3. Enter the following under, “Interaction Information”:
Click “Existing Ticket” button
Service: Identity and Access Management
Ticket #: Enter the ticket number from RT
CC: Enter complete email address (if needed or requested)
**Action Taken: Resolved
Comments: Select the appropriate article:
253 Templates: Box Account
254 Templates: Google Apps
255 Templates: Mailserv
252 Templates: UI Calendar
Please note: there is no option to attach an article in the CCF directly. Therefore, pull
up the article in RT first then copy and paste the article in the CCF form in the
“Comments” section. DO NOT send/ update the article directly in RT.
4. Enter the following under, “Additional Information”:
Service: Multiple ACCC Services
Case Type? (Specific topics that the consultant is performing): Select the appropriate case type, if not available select, “other”
Incident or Request: Request
5. Click, “SUBMIT” button