Kaltura 3rd party cookies

Recommendation if you receive a 3rd party cookie message

Occasionally Safari users in Compass 2g or Moodle receive an error message when accessing embedded Kaltura media. The message states: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

Solution 1: Use Chrome or Firefox, these are recommended over Safari to address this issue.

Solution 2: Add the Kaltura cookie to Safari. Adding the cookie can be done in the following manner (iOS, OS X, macOS):
  1. In Safari, navigate to the page that is just before the page that contains the Kaltura media.
  2. Temporarily change your "Block Cookies" setting
iOS Users
    1. Open the Settings App.
    2. Go to Safari > Block Cookies.
    3. Make a note about what is currently selected.
    4. Select "Always Allow".
OS X / macOS Users
    1. Click Safari > Preferences and click the "Privacy" tab.
    2. Make a note about what is currently selected.
    3. Under "Cookies and website data", click "Always Allow".
    4. Back in Safari, click the link that takes you to the page containing the Kaltura media. The media should load. If the media loads, it means that the cookie has been added to Safari and is now allowed.
    5. Change your "Block Cookies" setting back to its previous setting
iOS Users
  1. Open the Settings App.
  2. Go to Safari > Block Cookies.
  3. Select "Allow from websites I visit" or whatever had been previously selected.

OS X / macOS Users
  1. Click Safari > Preferences and click the "Privacy" tab.
  2. Select "Allow from websites I visit" or whatever had been previously selected.




Keywords:Blackboard, Compass, Moodle, cookies, Kaltura   Doc ID:78987
Owner:Drew M.Group:University of Illinois Technology Services
Created:2018-01-03 16:59 CDTUpdated:2018-01-03 17:24 CDT
Sites:University of Illinois Technology Services
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