Renewing ISA access (IAM Support Application)
In order to maintain your ability to assist your clients with resetting their passwords, your ISA access must be reviewed and renewed annually.
Email notifications are sent to ISA users to inform them when their access will expire in 30 days or less. When you are notified that your access needs to be renewed, select your campus from the list below for a Knowledge Base article with renewal instructions:
The expiration warning email you receive will resemble this:
From: firstname.lastname@example.org [mailto:email@example.com] Sent: Sunday, August 28, 2016 9:09 PM To: Doe, John P Subject: Your ISA access will expire in <n> day(s) Dear John Doe,
Your ability to assist your clients with resetting their University of Illinois passwords will expire in 30 day(s). To renew your ability to assist clients with resetting their passwords, please see the following Knowledge Base article or contact your campus help desk for specific instructions:
If you have any questions about the legitimacy of this email, please contact your campus help desk below.&no_frill=1
University of Illinois Service Desks: University of Illinois at Chicago: (312) 413-0003 firstname.lastname@example.org University of Illinois at Springfield: (217) 206-6000 email@example.com University of Illinois at Urbana-Champaign: (217) 244-7000 firstname.lastname@example.org System Offices: (217) 333-3102 email@example.com