Collaboration tools – Microsoft Teams
Microsoft Teams is a "chat-based workspace" that facilitates real-time collaboration and allows people to come together to have casual conversations and create work plans. In essence it is a group chat app, which is significantly easier to use than email for managing multiple conversations in a team environment. Microsoft Teams is a cross-platform app (available for desktop and mobile, for Android, iOS and Windows Phone) that integrates Word, Excel, PowerPoint and OneNote.
Calls should be logged as tickets.
Tickets should have the following fields set:
- Service field should be set to Office365
- Classification field should be set to either Request or Incident depending on the interaction
- No documentation has been approved by the service owner/manager, therefore tickets coming regarding this should be moved to the Office365 queue as soon as possible