CA Service Desk Manager - How do you copy a Request Ticket?

You can create new a request ticket by copying an existing ticket. The copy will have certain fields auto-populated with your specified values.

There are two ways to copy a request ticket:

(1) Right click on the ticket from the main SDM page:
(2) Open the ticket and select File->Copy from the menubar:
 screenshot screenshot 

The "Update Request" window will display with the following fields values copied from the existing ticket:
Modify the ticket as appropriate, then click the Save button to create the ticket, or Cancel to abort.